Using Freshservice
What is the difference between an Incident Ticket and a Service Item Request?
A Service Item Request is a recurring request that requires repeatable...
Thu, Dec 19, 2024 1:24 PM
What are Announcements used for?
HDS Technology Services might sometimes need to update/alert you about upcoming events, e.g., Network maintenance or outa...
Wed, Jul 24, 2019 2:41 PM
What are Solution articles?
HDS Technology Services provides you with Solution articles within Freshservice's knowledge base to help you better unders...
Wed, Jul 24, 2019 2:42 PM