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Explore How-To's and learn best practices from our knowledge base.
Staff
Working From Home or Off Campus
12
How do I remote into my work computer from home?
Connecting Personal Computer to Work computer
How do I access my email off campus?
Changing your password on a university laptop remotely.
How do I download Office365 on my personal device for off campus use?
See all 12 articles
Microsoft Teams
7
How to log in to the Microsoft Teams Desktop App
How to Schedule or Start a meeting in MS Teams
Microsoft Teams - Training and Tutorials
How to change your picture in Teams
Troubleshooting audio/video with Microsoft Teams
See all 7 articles
Zoom Video Conferencing
7
How to Join a Zoom Meeting - Windows 10
Schedule a Meeting in Zoom App - Windows 10
How to Join a Zoom Meeting - iPhone
Video Conferencing Tips
Sharing your Screen
See all 7 articles
Using Freshservice
5
How do I log into Freshservice?
How do I submit an Incident Ticket?
How do I submit a Service Request?
What are Announcements used for and where can I find them?
What are Solution articles and how do I use them?
Domain Accounts and Passwords
2
How do I reset my domain password?
I have a new person starting soon, how do they get a domain account?
Outlook and Email Setup
10
How do I add my email to my Android phone?
How do I request a new distribution list?
How do I update a distribution list?
How do I request a new shared mailbox?
How do I update permissions in a shared mailbox?
See all 10 articles
Housing and Dining Printing
3
How do I add a networked printer?
How do I add a shared printer?
How to remove a network printer
Purchase Requests
2
Are there any items that don't require a purchase request?
What kinds of things require a purchase request to be submitted?
Restoring Files or Folders
3
What is a previous version of a file or folder?
How do I restore previous versions of a file or folder?
Can I restore a file or folder that was deleted or renamed?
Connecting to the Network within HDS
4
How do I connect to the WiFi as a staff member?
I have intermittent connection while plugging my laptop into my docking station. What could be causing this?
Connecting to csu-net Before March 1st Removal of hds-staff
I Recently Changed my NetID Password and can't Connect to csu-net
HDS Applications
3
How to Access HDS RemoteApps on Windows 10
Logging into Adobe Acrobat DC
400 Bad Request
Purchase Request Approval
1
How To Approve a Tech Purchase Request
Microsoft Bookings
1
Accessing Microsoft Bookings
Hybrid Meetings
3
Meeting Room with Mounted Camera
Mobile Meeting Rooms Setup
How to Use the EPOS Camera in Poudre Canyon Room
Miscellaneous
4
Computer Restart Notification
Launching EMS
Moving Your M-Drive to One Drive
OnGuard 8.0 - Alarm Monitoring
PolyCom - CCX350 User guides
1
Change Ringer Sound on Polycom CCX 350
Teams Voice
1
Setting Quiet Hours in Microsoft Teams App
DUO Authentication
2
Setting Up DUO Mobile App
Using DUO Mobile App for Authentication
Resident
Using Freshservice
3
How do I submit a Service Request?
What are Announcements used for and where can I find them?
What are Solution articles and how do I use them?
Information Needed for Connection
5
How do I find the MAC address for my device?
What wireless networks do you have available?
Turning On WiFi Calling
Finding MAC address of phone/computer
How do I turn off Randomized MAC Addressing
Unsupported Devices and Services
2
What services do you provide?
What devices are not supported within University Housing?
Connecting to the Network
21
How do I connect to the csu-net WiFi Network?
I'm getting a strict NAT type, can HDS Technology Services open ports for me?
How do I connect a gaming, tv or streaming device to the network?
I don't think my WiFi router is working, the lights are turned off...
Connecting and troubleshooting an IOS device on csu-net
See all 21 articles
Printing in University Housing
6
What is Papercut printing and where can I use it?
My job wasn't printed, how do I request a refund?
My job wasn't printed, what can I do to troubleshoot?
Are wireless printers allowed in the residence halls?
How to use Web Print in PaperCut
See all 6 articles
File Sharing Guidelines
5
Legal information on file sharing
3 strike policy on the University network
My network access was blocked, where can I gain access on campus?
What is a DMCA violation and why should I care?
How do I disable file sharing?
A/V Setup
0
